wins63 Privacy Policy

1. Introduction

This Privacy Policy describes how wins63 ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of users ("you", "the player") who register and use the wins63 online gaming platform at wins63.vu and through the wins63 mobile application.

By creating an account or using the Platform, you acknowledge that you have read this Privacy Policy and understand how your personal data will be handled. If you do not agree with any part of this policy, please do not use the Platform.

wins63 serves players in the Philippines. The personal data we handle is subject to applicable Philippine privacy laws and regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173).

2. Information We Collect

wins63 collects personal information when you register, verify your identity, make deposits or withdrawals, play games, or contact support. The specific types of data we may collect include:

3. How We Use Your Information

The personal data wins63 collects is used for the following purposes:

• Account management: Creating, maintaining, and securing your wins63 player account;
• Identity verification (KYC): Confirming your identity and age before processing withdrawal requests or as required by our internal compliance procedures;
• Transaction processing: Handling deposits and withdrawals in Philippine Peso through supported local payment channels;
• Security and fraud prevention: Detecting and responding to suspicious account activity, unauthorised access attempts, or unusual financial transactions;
• Platform improvement: Analysing how players use the Platform to identify bugs, improve game performance, and enhance the overall user experience;
• Customer support: Responding to your inquiries, troubleshooting technical issues, and resolving account-related concerns;
• Responsible gaming: Monitoring player activity patterns to identify potential signs of problem gambling and provide appropriate support tools;
• Legal compliance: Fulfilling our obligations under applicable Philippine laws and regulations.

4. Identity Verification and KYC

wins63 requires players to complete identity verification before withdrawals are processed. This Know Your Customer (KYC) process may involve submitting a copy of a valid Philippine government-issued ID and, in some cases, proof of address or source of funds documentation.

KYC documents are used exclusively for verification purposes. They are stored securely and are not shared with parties outside of the verification process. Players who do not complete verification may have withdrawal requests placed on hold until the process is completed.

5. Data Security

wins63 implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, and unlawful processing. Key security measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and wins63 servers;
• One-time password (OTP) verification for sensitive account actions such as password changes and withdrawal requests;
• Biometric authentication support on compatible devices through the wins63 app;
• Access controls that limit internal access to personal data to staff who need it for legitimate operational purposes;
• Regular security reviews of the platform and its data handling practices.

While wins63 takes reasonable steps to protect your data, no platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for logging out of shared devices after each session.

6. Cookies and Tracking Technologies

wins63 uses cookies — small text files stored on your device — and similar tracking technologies to make the Platform function correctly and to improve the experience over time. The types of cookies used include:

• Essential cookies: Required for the Platform to operate. These manage your login session and keep you authenticated as you move between pages;
• Preference cookies: Remember your settings and preferences, such as language and display options;
• Analytics cookies: Help us understand how players navigate the Platform so we can identify and fix usability issues;
• Security cookies: Help detect and prevent fraud and unauthorised access attempts.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may prevent certain Platform features from working correctly.

7. Sharing Your Information

wins63 does not sell your personal information. We may share data in limited, specific circumstances:

• Payment processors: To facilitate deposits and withdrawals through Philippine payment networks;
• Identity verification services: To complete KYC checks as required;
• Technology providers: Platform infrastructure and security service providers who process data on our behalf under confidentiality obligations;
• Legal requirements: Where disclosure is required by Philippine law, court order, or regulatory authority.

Any third party that receives personal data from wins63 is required to handle it securely and only for the specific purpose for which it was shared.

8. Your Rights

Under the Philippine Data Privacy Act of 2012, you have rights regarding your personal data, including the right to:

• Be informed about how your data is collected and used (this policy fulfils that obligation);
• Access the personal data wins63 holds about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data, subject to legal retention obligations;
• Object to the processing of your data in certain circumstances;
• File a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated.

To exercise any of these rights, contact the wins63 support team through the live chat feature available on the Platform or via [email protected].

9. Data Retention

wins63 retains personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable legal obligations. Transaction records, KYC documents, and bet history may be retained for longer periods where required by Philippine law or as part of our fraud prevention obligations.

When data is no longer needed and retention is not required by law, we will securely delete or anonymise it.

10. Changes to This Policy

wins63 may update this Privacy Policy from time to time. When we make material changes, the review date at the top of this page will be updated. Continued use of the Platform after any changes constitutes your acceptance of the updated policy.

We encourage you to check this page periodically. For any questions about this Privacy Policy or how your data is handled, please reach out to our support team through the live chat on the Platform.